Your Privacy is Our Priority
We take your privacy seriously. Learn how we collect, use, and protect your personal information in accordance with international privacy laws and regulations.
Data Protection
GDPR & CCPA compliant
Secure Storage
256-bit encryption
Privacy First
Minimal data collection
Privacy Policy
Comprehensive information about how we collect, use, and protect your personal data.
Last Updated: August 2, 2025
Privacy Policy Overview
This Privacy Policy explains how SofteraDigital ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring transparency in our data practices.
This policy applies to all information collected through our website (softeradigital.com), services, and any related communications. By using our website or services, you agree to the collection and use of information in accordance with this policy.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Information We Collect
We collect several types of information from and about users of our website and services:
**Personal Information You Provide:**
- •Contact information (name, email address, phone number)
- •Company information (business name, industry, website URL)
- •Project details and requirements when requesting quotes
- •Payment information for billing purposes
- •Communication records when you contact us
**Information Automatically Collected:**
- •IP address and geographical location
- •Browser type and version
- •Device information and operating system
- •Pages visited and time spent on our website
- •Referring website and search terms used
- •Cookies and similar tracking technologies
**Third-Party Information:** We may receive information about you from third-party services like Google Analytics, social media platforms, or business directories when you interact with our content on those platforms.
How We Use Your Information
We use the information we collect for the following purposes:
**Service Delivery:**
- •Provide web development, SEO, and digital marketing services
- •Communicate about your projects and provide customer support
- •Process payments and manage billing
- •Send important updates about your services
**Business Operations:**
- •Improve our website and services based on user feedback
- •Analyze website traffic and user behavior to enhance user experience
- •Conduct market research and develop new services
- •Comply with legal obligations and industry standards
**Marketing Communications:**
- •Send newsletters and promotional materials (with your consent)
- •Share relevant industry insights and tips
- •Inform you about new services or special offers
- •Personalize content based on your interests
**Legal Basis for Processing:** We process your personal information based on legitimate business interests, contractual necessity, legal compliance, and your explicit consent where required.
Data Security & Protection
We implement comprehensive security measures to protect your personal information:
**Technical Safeguards:**
- •256-bit SSL encryption for all data transmission
- •Secure servers with regular security updates and monitoring
- •Access controls and authentication systems
- •Regular security audits and vulnerability assessments
- •Encrypted data storage with backup systems
**Organizational Measures:**
- •Employee training on data protection and privacy
- •Strict access controls limiting who can view your information
- •Confidentiality agreements with all staff and contractors
- •Incident response procedures for potential security breaches
- •Regular review and update of security policies
**Data Retention:** We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Client project data is typically retained for 7 years after project completion.
**International Transfers:** If your data is transferred internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by relevant authorities.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
**Types of Cookies We Use:**
- •**Essential Cookies:** Required for website functionality and security
- •**Analytics Cookies:** Help us understand how visitors use our website
- •**Marketing Cookies:** Enable personalized content and advertising
- •**Preference Cookies:** Remember your settings and preferences
**Third-Party Services:**
- •**Google Analytics:** Website traffic analysis and user behavior insights
- •**Google Ads:** Advertising and conversion tracking
- •**Social Media Pixels:** Integration with social media platforms
- •**Live Chat Services:** Customer support and communication
**Managing Cookies:**
- •View and delete cookies
- •Block cookies from specific websites
- •Block third-party cookies
- •Clear all cookies when closing the browser
**Cookie Consent:** We obtain your consent for non-essential cookies through our cookie banner. You can withdraw consent at any time by adjusting your browser settings or contacting us.
Information Sharing & Disclosure
We are committed to protecting your privacy and do not sell your personal information. We may share your information in the following limited circumstances:
**Service Providers:**
- •Hosting and cloud storage providers
- •Payment processors and billing services
- •Email marketing and communication platforms
- •Analytics and performance monitoring tools
- •Professional services (legal, accounting, consulting)
**Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will provide notice and ensure continued protection of your data.
**Legal Requirements:**
- •Protect our legal rights and property
- •Prevent fraud or security threats
- •Comply with regulatory requirements
- •Cooperate with law enforcement
**Business Partners:** With your explicit consent, we may share information with trusted partners for joint marketing initiatives or service delivery. You can opt out of such sharing at any time.
**Anonymized Data:** We may share aggregated, anonymized information that cannot identify you for research, marketing, or business development purposes.
Your Privacy Rights
You have important rights regarding your personal information:
**Access & Portability:**
- •Request a copy of the personal information we hold about you
- •Receive your data in a structured, machine-readable format
- •Transfer your data to another service provider
**Correction & Updates:**
- •Correct inaccurate or incomplete personal information
- •Update your contact details and preferences
- •Modify your communication preferences
**Deletion & Erasure:**
- •Request deletion of your personal information ("right to be forgotten")
- •Withdraw consent for data processing
- •Close your account and remove associated data
**Processing Restrictions:**
- •Object to certain types of data processing
- •Restrict processing while we verify accuracy
- •Opt out of marketing communications
**Complaint Rights:**
- •File a complaint with relevant data protection authorities
- •Contact us directly with privacy concerns
- •Seek legal remedies for privacy violations
**Exercising Your Rights:** To exercise any of these rights, please contact us using the information provided in this policy. We will respond to your request within 30 days and may require identity verification to protect your privacy.
Children's Privacy
We are committed to protecting children's privacy and do not knowingly collect personal information from children under 13 years of age (or the applicable age of consent in your jurisdiction).
**Our Commitment:**
- •Our services are designed for businesses and adult users
- •We do not target children with our marketing or advertising
- •We do not knowingly collect, use, or disclose children's personal information
- •We implement age verification measures where appropriate
**Parental Rights:**
- •Request access to their child's personal information
- •Request deletion of their child's personal information
- •Refuse further collection or use of their child's information
**Immediate Action:** Upon discovering that we have collected personal information from a child under 13, we will take immediate steps to delete such information from our records and systems.
**Educational Resources:** We encourage parents to educate their children about online privacy and safety. Consider using parental control software and monitoring your child's internet activities.
International Data Transfers
As a global digital services company, we may transfer your personal information across international borders:
**Transfer Locations:**
- •United States (our primary data processing location)
- •European Union (for GDPR compliance and EU clients)
- •United Kingdom (for UK clients and data protection)
- •Australia and New Zealand (for APAC region clients)
- •Other countries where our service providers are located
**Safeguards for International Transfers:**
- •**Adequacy Decisions:** Transfers to countries with adequate data protection laws
- •**Standard Contractual Clauses:** EU-approved clauses for international transfers
- •**Privacy Shield Frameworks:** Where applicable and available
- •**Binding Corporate Rules:** Internal policies ensuring consistent protection
**Your Rights in International Transfers:**
- •Right to be informed about international transfers
- •Right to object to transfers in certain circumstances
- •Right to obtain copies of safeguards in place
- •Right to file complaints with supervisory authorities
**Data Localization:** Where legally required, we will store and process your data within specific geographic boundaries and comply with local data residency requirements.
Policy Updates & Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations:
**When We Update:**
- •Changes in data processing activities
- •New legal or regulatory requirements
- •Introduction of new services or features
- •Feedback from users or regulatory authorities
- •Industry best practice updates
**How We Notify You:**
- •Email notification to registered users
- •Prominent notice on our website
- •Update of the "Last Updated" date
- •Social media announcements for significant changes
- •Direct communication for material changes affecting your rights
**Types of Changes:**
- •**Minor Changes:** Clarifications, formatting, or non-material updates
- •**Material Changes:** Changes affecting your rights or how we process your data
- •**Major Revisions:** Complete policy rewrites or significant procedural changes
**Review Period:** We encourage you to review this Privacy Policy periodically. Continued use of our services after policy updates constitutes acceptance of the changes, unless the changes require explicit consent.
**Version History:** We maintain records of previous policy versions and can provide them upon request for transparency and compliance purposes.
Questions About Your Privacy?
We're committed to transparency and protecting your privacy. If you have any questions about this Privacy Policy or how we handle your personal information, we're here to help.
Email Us
privacy@softeradigital.com
Call Us
+1 (555) 123-4567
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